Frequently asked questions

TrustLoop is designed for parents and legal guardians to use with their own minor children, which is legal in the United States, the United Kingdom, and the European Union. Because laws vary, we always recommend checking the regulations in your country. TrustLoop only works when it is visible and disclosed — it is not designed for monitoring anyone who has not been informed.

Yes, always. TrustLoop keeps a visible, transparent icon on your child’s device at all times. Your child can open the app and see exactly the same settings and limits that you see. There is no concealed mode and no secret dashboard.

We practice minimal data collection. TrustLoop does not read or store message content, browsing history, or call logs. We collect only the metadata needed for the features you enable — for example, arrival times for a geofence or app usage minutes for screen time limits. We never sell data, and location is shared only between members of your family.

Android is our first launch platform. TrustLoop will support current and recent versions of Android; exact minimum version requirements will be published before launch.

Yes, TrustLoop is planned for iOS. Apple places some technical limits on what any parental control app can do on iOS, so a few features may differ slightly between platforms. We will publish a full platform comparison before launch.

There will be a free plan, plus Family and Family Plus tiers. Pricing will be announced at launch — join the waitlist to be notified first. There are no charges of any kind before launch.

Once TrustLoop launches, paid subscriptions can be cancelled at any time. If you are not satisfied with a paid plan, contact our support team within the refund window and we will make it right. Full refund terms will be published at launch.

Yes. The Free plan covers one child device, the Family plan covers up to five, and Family Plus covers up to ten. Parents can manage everything from their own phone or tablet.

You can request account deletion at any time from the app settings or by emailing us. When your account is deleted, your data is removed from our active systems, subject to any legal retention requirements. Our privacy policy explains this in detail.

Email us any time at support@trustloop.toolsxsi.com. Waitlist members and early subscribers will also get access to priority support channels before launch.